salon policies

Our policies have been developed as a courtesy to our clients and ensure service quality & sustainability of our small business.

Appointment Bookings 

Appointments can be made by email via: or sms/phone 0412 489 340 

Appointment Confirmation

We do our very best to offer guaranteed appointment times. In accordance: 

1. sms reminders are sent 48-hours  prior to your appointment.  

2.  changes to appointments MUST be made 24-hours prior to appointment via phone or sms to 0412 489 340 or email

3. unless we receive a cancellation or appointment change request, your reminder sms will be noted by us as you acknowledging and agreeing to our cancellation policy.

Appointment Deposit

Some treatments may require a deposit of $50.  We offer credit card and bank transfer options.  In accordance with our rescheduling policy, if you cancel with less than 24 hours notice, fail to show or arrive late with insufficient treatment time this amount will be deducted at the time of your scheduled appointment. 

Rescheduling, Cancellations & No-Shows

  1. Cancellation Notice must be given via sms or phone to 0412489340 (48-hours or more) before your appointment. 
  2. Less than 24-hours notice will incur a late-notice fee of $20. This will be added to the cost of your next treatment & will be payable at your next appointment. All effortss will be made to find a replacement at your scheduled appointment time.
  3. Same Day Cancellation (i.e less than 12-hours notice) or Not Showing for your appointment will incur a 100% charge of treatment price booked. A  one-time waiver will be applied at the discretion of the owner. All fees are payable on the day of your missed appointment or will be added to your treatment cost at your next appointment.

New Clients

For new client’s comfort and treatment experience we kindly ask you to arrive at the salon at least 10-minutes prior to your appointment. This will allow you time to complete your consultation form, change and relax prior to your treatment.  Alternatively, if an electronic client consultation form is sent to you via a link or email, it must be returned at least 24-hours prior to you’re scheduled appointment. 

Late Arrivals:

We understand that running late can be an unexpected occurrence.  As our treatments are often back to back if you please understand that it may impact your treatment by:

  1. shortening treatment times, resulting in a modified or shortened treatment. 
  2. a need to reschedule your appointment if more than 15minutes, especially with time-related facials.  This will be treated as a missed appointment and full payment will be required in order to rebook.
  3. If you are late and the treatment is commenced, it is assumed you have agreed to the terms of a late arrival shortening your treatment time 

Re-Booking Your Treatment

  1. to ensure you are able to secure an appointment at your preferred date and time we recommend you re-book prior to leaving the salon.  
  2. your therapist should arrange this for you. 
  3. our automated reminder service will sms a reminder to you if this hasn't been arranged.

New Client Follow-Up

For all New Clients, an sms follow-up will be sent the next day to ensure your skin is responding well and to answer any questions you may have.  

Medical Discolure & Conditions

Every client completes a new client form.   We operate with the understanding that the information you provide is true and accurate.  In accordance, please notify us if anything changes in terms of your health status- including pregnancy and any new medications or topical treatments you are using. 

Programs/Packages/Offers - Conditions

  1. all treatment programs/packages/salon treatment offers are valid for 4-weeks from the date provided to you for offer take-up, unless otherwise stated. After this time, a new program/package offer will be required which may result in a change in cost. 
  2. programs/packages or gift certificates cannot be transferred to another person.
  3. unless required under Australian Consumer Law, Programs/Packages will not be refunded.
  4. program/packages, salon treatment offers and gift certificates cannot be exchanged for cash or salon retail products.
  5. a pre-purchased package/program/salon treatment offer must be redeemed within 12-months from the date of purchase.  Any remaining treatments after this date will be forfeited.
  6. A partially-completed package cannot be refunded.
  7. A free or complimentary service can not be redeemed for cash
  8. please refer to our Cancellation Policy which applies to each scheduled appointment throughout the duration of the program/package 

Gift Vouchers

  1. gift cards are not redeemable for cash or retail products.
  2. gift cards are not refundable (except where required under Australia Consumer Law).
  3. all Cancellations, Re-Scheduling, No-Show & Late-Show conditions apply.
  4. cancellations with less than 24hours notice will forfeit 50% of the value of any Gift Certificate and less than 12-hour Notice or No-Shws will forfeit 100% of the value of the Gift Certificate

Child Policy 

We value our clients and the time you take out from busy schedules for your essential beauty treatments.  Unfortunately, due to insurance reasons, children cannot be present in the treatment area during treatments.  We thank you for your understanding.

Under No circumstances are pets permitted in the salon.

Wheelchair Access

J’Adore Beauty Bar has no direct wheelchair access.  We are located on the ground level and so please do not hesitate to contact us should you require access to the salon for a treatment and we will do our best to accommodate you. 

Treatment Disclaimer

  1. consultations are performed to give guidance and recommendation based on evaluation of client suitability and realistic expectations. 
  2. client consultation forms ask for medical details to assist with this assessment, which will remain confidential.
  3. each person is different and so results may vary, even if the same number of treatments have been delivered for the same treatment type.  Additional treatments may be required or a re-evaluation of expectations.
  4. it is essential to accurately follow a treatment program to achieve the best result possible.
  5. for all clients, it is your responsibility to advise your treating therapist of any newly introduced medications, medical conditions or topical creams so as to avoid reactions and to identify contra-indications of any kind.
  6. if you are using any active products please be sure to aboid using theme exfoliating your skin at least 3 days  prior to any treatment, which includes any active asap serums. 

Prices and Service Offerings

J'Adore Beauty Bar is committed to providing results-based treatments.  We price our treatments with our clients best interests in mind and offer options such as After-Pay to assist with both treatment and products.  We cannot provide in-salon payment plans.  Whilst we do not have annual price increases we reserve the right to change prices or services, without notice, and in accordance with business requirements. We invite you to contact us if you wish to discuss these changes.

Privacy Policy

J’Adore Beauty Bar collects information from clients for the purpose of the client, mainly for contacting the client to determine treatment and product suitability; and to advise about new salon treatments or offers.

How Your Information Is Collected

1. All clients are required to complete a Client Consultation Form; either in Hard Copy or Electronically

2.    Online forms can be made available for clients to complete and return via email; or can be completed when booking an online service

Why Your Information Is Requested

3.    The collection of your personal information is for the following purpose:

4.    To determine client suitability for any treatments or retail products that is offered in- salon

5.    To ensure clients can be contacted by J’Adore Beauty Bar in lieu of services or treatments

6.    For follow-up after a treatment or in anticipation of a future service

7.    For marketing purposes, unless otherwise advised

Data Protection

8.    All communication whether verbal and/or in writing that is of a confidential or sensitive nature, will remain confidential

9.    Hard copy client data is stored in a secure location and locked

10. Electronic Data is password protected

11. Our Client Software Program/marketing program is protected by firewalls and also adhere to Privacy Policy regulations of Australia

12. In each instance, J’Adore Beauty Bar will take every reasonable precaution to protect its data from misuse, loss or unauthorised use

Information Disclosure

13. J’Adore Beauty Bar will never disclose verbal or non-verbal communication to a third party, unless required by law

14. Should a client request information to be passed onto a third party, electronic or written approval will be required by J’Adore Beauty Bar

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